RETURN POLICY
A Mia&Lova we do not want anyone to be dissatisfied with their purchase, So if you are satisfied you can send it back and we will refund the total amount of the returned garments.
RETURN CONDITIONS
HAVE 14 Natural days counting since it comes to make us return these deadlines no return will be accepted under any circumstance
***The amount of shipping back to our warehouse is in charge of the client ***
You must enter our return portal and fill out all the data you ask for Click here
- Download and print the return label and deposit it in any postal agency as soon as possible
- When we verify that the merchandise has arrived in perfect condition, We will proceed to reimburse within a period of 7-24 business days telling from the day that comes to our warehouse, The refund is made to the same medium with which the purchase was made on our website, The amount of the returned garments is reimbursed discounting the sending back to our warehouse.
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Your return must reach our warehouse we do not move under any circumstances to seek packages, It is the responsibility of the client that arrives in perfect condition at our facilities within the established period.
They must keep in mind that we move to any agency, mailbox, locker or similar to withdraw returns, It is the responsibility of the client that his return reaches our warehouse at the indicated schedule and in the established deadlines; Not being fulfilled will be impossible to reimburse.
Returns are not accepted outside of the European Community
No changes or returns are admitted from America, We take care that all garments leave in perfect condition of our warehouse, They are packaged in such a way that they do not suffer damage during transport.
Those exclusive garments, under request and super delicate, there is no return either and it will be indicated in the product description.
Returns of accessories are not allowed unless it is due to damage..
You should keep in mind that the amount of the pledge is reimbursed by discarding the shipment used to get to your home (example: si parish 44.80 €, € 39.9 of the garment is reimbursed and the € 4.9 of the shipment is not reimbursed)
No returns from January sales products are accepted (sequin, velvet and glitter )
If you want to return it directly in our warehouse you can go from working hours from Monday to Friday of 9:00 a 15:00 Inside place a copy of your bill so that we know who belongs to the return, We are in Education Street 17 Low local, Móstoles Madrid 28935.
Once we have your order all those who have exceeded € 100 and their shipment has left for free, If you wish to return all the garments, the initial shipping cost of €4.9-€5.5 will be discounted at the time of return depending on the selection you had at the time of making the purchase.; If they don't return everything, they don't get a discount..
Use: All returned garments must be in perfect condition, with its original labels and packaging and should not have been used. They cannot have a smell of perfume, tobacco, incense or similar. Also, It must be correctly packaged in such a way that they arrive in perfect condition to our warehouse.
All the images of our products have been made with our mobile without edition and with the greatest care so that the photo is as real as possible. However, Due to the differences in device screens, Scenarios, lights and other variants, There are some variations in colors with respect to the real product. Then, Mia&Lova is not responsible for these variations.
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Can I cancel my order?
The order can be canceled as long as it has not been sent. If you want to cancel, Contact us by phone calling (+34) 614713299 or in any of our customer service channels.
If your order has already been managed in any of our stores or sent, The cancellation of the same cannot be carried out, But once received, you can return it.
If your order has arrived with any damage, you have 24 hours business since it comes to inform us of any garment damage, Overcome these deadlines we cannot guarantee that the garment has left our warehouse that you must send an email to returns@miaandlova.com with your full name, order number and photos.
IMPORTANT: No sewing inside the garment is not considered tara or damage if its termination is not at the end or if it is longer than usual. Take into account that any accessory, Like a bag, bracelet and even sitting and/or supported on any rustic surface can damage the garments for constant and continuous friction, Even the selection of a bad washing in the washing machine.
All those garments with rhinestones and handmade (Jewel layer for example) They have no return since they are considered super delicate and exclusive pieces.
You must keep in mind that if a package is returned to our warehouse by the transport company because it has not been able to deliver; either for having badly placed some data in the direction, absence of the recipient, Do not get address, have no (Some neighbor, goalkeeper or relatives near the direction supplied), or that they have not collected in the corresponding deadlines the package at the collection point where they left it; only the pledge amount is reimbursed, The shipment is not returned since it was used to try to deliver the package.
